Terms of Service

2. Your account

You can sign in with Google, Apple, or an email address and password. You must give accurate information, be at least 18 (or the age of majority where you live), and keep your sign-in details secure.

You're responsible for everything done through your account. Tell us promptly at support@pixelartist.ai if you think it has been misused.

3. The service

We may change, add or remove features, models, templates, limits and prices at any time. Some features may be labelled as early or beta and may change or stop.

We aim for the service to be available and reliable, but we don't promise it will be uninterrupted, error-free, secure from every threat, or available in every place or at every time.

The service relies on third parties, including Google (Firebase and Google Cloud), Apple, AI model providers such as Replicate, and payment providers. We are not responsible for their services, outages, policies or decisions.

4. Your content

You keep ownership of what you upload and, as between you and us, of the outputs you create, subject to these Terms and the terms of the AI model providers we use.

You give us a limited, worldwide, non-exclusive licence to store, process and transmit your content only to provide, secure and support the service for you.

You confirm you own or have all necessary rights and permissions for everything you upload, including product photos, logos, trademarks, people's likenesses and brand materials, and that your content and its use don't break any law or anyone's rights.

Keep your own copies of anything important. Download your images; we are not a backup service, and content may be deleted as described in our Privacy Policy or when your account ends.

5. AI outputs: your responsibility

Outputs are generated automatically by AI. They can be inaccurate, change details of your product, contain errors or artefacts, resemble other content, or be unsuitable for your purpose. We don't review outputs and don't guarantee their accuracy, quality, product fidelity, uniqueness, or that they're free of third-party rights.

You are solely responsible for reviewing every output before you use it, and for how you use it: including product accuracy, advertising and marketing claims, marketplace and platform rules, consumer-protection and labelling laws, and clearing any trademarks, copyrights or likeness rights.

Nothing in the service is legal, financial, medical or professional advice.

6. Credits, payments and no refunds

Creating and editing images uses credits. The credit cost is shown before you generate. Credits have no cash value, can't be transferred, sold or exchanged, and can only be used on PixelArtist.

Credits that have been used are final and non-refundable, including when you're unhappy with a result, change your mind, or don't use the result.

If a generation fails or is blocked before completing, the credits held for it are released back to your balance automatically. This is not a refund of money.

Payments for plans and credit packs are final and non-refundable except as stated in our Refund & Cancellation Policy or where the law requires a refund. Subscriptions renew automatically until cancelled; cancelling stops future renewals and there are no refunds for partial periods.

Monthly plan credits reset each billing period and end when the plan ends. Purchased top-up credits don't expire while your account is active, but are lost if your account is deleted or terminated.

Prices may change; we'll show the new price before you pay or before a renewal at the new price. You're responsible for any taxes that apply. Payments are processed by our payment provider; we don't store card details.

If you dispute a valid charge with your bank (a chargeback) we may suspend your account until it's resolved, and any credits from that payment may be removed.

7. Acceptable use, suspension and termination

You must follow our Acceptable Use Policy. We may remove content, limit features, or suspend or terminate accounts that break these Terms or that we reasonably believe are fraudulent, abusive, or create legal or security risk, with or without notice.

Credits and payments are not refunded when an account is suspended or terminated for a breach.

You can delete your account at any time from Settings. Sections that by their nature should continue (including sections 4, 5, 8, 9, 10 and 12) survive the end of your account.

8. Disclaimer of warranties

To the maximum extent permitted by applicable law, the service, all outputs, templates and content are provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, availability, or that results will meet your expectations or produce any business result.

9. Limitation of liability

To the maximum extent permitted by applicable law, Cloudifyapps, its directors, employees, contractors and agents are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, sales, business, goodwill, opportunity or data, arising from or related to the service or any output, however caused and even if we were told it was possible.

We are not liable for losses arising from: how you or anyone else uses an output; claims by third parties about your content or outputs; marketplace, advertising platform or regulatory actions against you; third-party services; unauthorised access to your account that wasn't caused by our failure to take reasonable security measures; or events beyond our reasonable control.

To the maximum extent permitted by applicable law, our total liability for all claims relating to the service is limited to the amount you paid us in the 3 months before the event that gave rise to the claim.

Nothing in these Terms limits liability that cannot be limited by law, or any rights you have as a consumer that cannot be waived.

10. Indemnity

You agree to defend, indemnify and hold harmless Cloudifyapps and its directors, employees, contractors and agents from any claims, damages, losses, penalties, costs and expenses (including reasonable legal fees) arising from your content, your use of outputs, your breach of these Terms or any law, or your infringement of anyone's rights.

11. Events beyond our control

We're not responsible for delays or failures caused by events beyond our reasonable control, including outages of hosting, AI or payment providers, internet failures, attacks, natural events, or actions of governments.

12. Governing law and disputes

These Terms are governed by the laws of India. Please contact us first so we can try to resolve any issue informally.

Subject to any rights you have under consumer law, the courts with jurisdiction over Cloudifyapps's registered office in India have exclusive jurisdiction over disputes relating to these Terms or the service.

13. Changes and general terms

We may update these Terms. For material changes we'll give notice (for example by email or in the app) before they take effect; continuing to use the service after that means you accept them.

If any part of these Terms is found unenforceable, the rest stays in force. Our not enforcing a term isn't a waiver of it. These Terms, together with the policies they refer to, are the entire agreement between you and us about the service. You may not transfer your account or these Terms; we may transfer them as part of a reorganisation, merger or sale.

14. Contact

Questions about these Terms: support@pixelartist.ai.