Frequently asked questions
Credits, images, privacy and billing, answered plainly.
Do I need to know how to write AI prompts?
No. You pick an outcome (product photo, lifestyle scene, social post) and describe the scene in plain words. PixelArtist adds the technical direction for you.
How much does it cost to try?
New accounts get 20 free credits with no card required. You always see the credit cost before generating.
What happens if a generation fails?
The credits held for it are returned automatically. You're only charged for images that complete.
What if a result completes but clearly didn't work?
Mark it with a thumbs-down so it's easy to find and clear out later. Credits used by a completed result aren't refundable; in rare cases where a result clearly failed, contact support@pixelartist.ai and we may return the credits at our discretion.
Will my product look exactly the same?
When you use a product photo (from 5 credits), the model is instructed to keep your product unchanged. Small details can still drift, so review every result before using it.
Who owns the images I create?
You do, subject to our Terms and the terms of the underlying model providers. We never use your private uploads or creations in public examples without your permission.
Do you train AI models on my photos?
No. We don't use your private assets to train or fine-tune models unless you separately and explicitly opt in.
Do credits expire?
Credits you buy in packs don't expire. Monthly plan credits reset at the start of each billing period, and end if you cancel the plan. Credits have no cash value.
Is there a daily limit?
Yes, to keep the service fair and fast: 40 generations a day on the free plan and up to 1,500 on Business. Limits reset at midnight UTC.
Can I create photos for many products at once?
Yes. Batch product photos applies one scene to up to 20 products in a single run, and you only pay for the photos that complete.
How do I keep my images organised?
Favourite the ones you love, approve or reject results, and group images into collections. My Creations filters by product, brand kit, type, campaign, collection or status, and remembers the view in its link so you can bookmark it.
Can I download lots of images at once?
Yes. Select any images in My Creations and download them as one ZIP, or use Download all on a campaign or batch, or Download approved on a product to get the photos ready for your store.
What does a share link show?
Only the image you chose — never your prompt, product details or brand settings. Links can expire, and you can see or turn off every active link in Settings at any time.
What happens to old images when I edit my brand kit or product?
Nothing. Every save creates a new version; existing images keep the version they were made with, and you can still create with an older version from its history.
Can I install PixelArtist on my phone?
Yes. PixelArtist works as an installable web app — use your browser's "Add to Home Screen" or "Install" option.
How do referrals work?
Share your invite link. When someone you invited makes their first purchase, you get 30 credits and they get 10. Referral credits can't be exchanged for cash.
Can I delete my data?
Yes. You can delete individual images, export everything we hold about you as a file, or delete your whole account from Settings.
How do I contact support?
Email support@pixelartist.ai.
Still have a question?
We usually reply within one business day.