Refund & Cancellation Policy
Purchases are final. Here is how cancellations and failed generations work.Last updated 6 November 2026
Draft — this policy is pending legal review and may change before launch.
All purchases are final
Payments for plans and credit packs are non-refundable, and credits that have been used are never refunded, including when you're unhappy with a result, change your mind, or don't use what you created.
The only exceptions: a duplicate charge, a charge made in error, or where the law requires a refund. Report these to support@pixelartist.ai within 7 days of the charge. Approved refunds go back to the original payment method, and any credits from that payment are removed.
Failed generations
If a generation fails or is blocked before it completes, the credits held for it are released back to your balance automatically. This returns credits, not money.
A completed generation has used its credits. In rare cases where a result clearly failed (for example it ignored your product), you can contact support; any return of credits is at our discretion and is never a cash refund.
Cancelling a subscription
Cancel anytime from Billing → Manage subscription. You keep access until the end of the current billing period and won't be charged again. There are no refunds or credits for the rest of a period you've already paid for.
When the subscription ends, any unused plan credits from it end too. Credits you bought as top-up packs stay in your balance while your account is active.
Suspension, termination and chargebacks
If an account is suspended or terminated for breaking our Terms or Acceptable Use Policy, payments and credits are not refunded.
If you dispute a valid charge with your bank, we may suspend the account until the dispute is resolved and remove credits from that payment.
Promotional credits
Welcome and referral credits (currently 30 for referrers and 10 for new users after a first purchase) have no cash value, can't be refunded or exchanged, and may be removed if obtained through abuse.
Your statutory rights
Nothing in this policy affects any rights you have under consumer protection law that cannot be excluded.